For consultancy, food development and private chef bookings, availability is subject to travel and complete availability for the duration of the booking. A cancellation period of 72 hours or the duration of the booking, whichever is greater, is enforced. Failure to give enough cancellation notice, will result in the booking being charged at 80% of the total booking.
A deposit of 20% will be charged to secure and event bookings.
Event bookings require the settlement of the total bill, less deposit, at least 7 days prior to the event date. Failure to ensure the balance is cleared in time may result in the cancellation of the event at the discretion of the proprietor. Any cancellation within the 7 day period, after the balance has been cleared, may be part refunded at the discretion of the proprietor.
Private chef/Consultancy bookings, without the supply of food, are payable 14 days after the invoice date which will usually be the Sunday following the completion of a booking. We reserve the right to charge interest on invoices that remain unpaid 30 days after the invoice date, and refuse further business for invoices that remain unpaid 14 days after the invoice date. Our standard interest rate is 8% plus the Bank of England base rate. The Late Payment of Commercial Debts (Interest) Act 1998 applies to all invoices. In the event of payment being received late, we will enforce a 50% deposit at the time of booking for all future work.
My’lkd Ltd prepare all food for private events in our satellite kitchen and transport in coolboxes with ice packs. We aim to maintain all chilled goods at a temperature of 5ºc or below.
Allergens: some items on our menus may contain hidden allergens. It is imperative that My’lkd are informed of any food allergies or dietary requirements at point of booking. Failure to do so may result in a fatal allergic reaction. We cannot be held responsible if you do not inform us of any allergies 48 hours prior to the arrival of your chef.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
Drinks (alcoholic or non-alcoholic) are not included in any My’lkd Ltd services unless directly specified. Occasionally we may be able to source or recommend drinks for you. Please contact us to discuss this prior to booking.
Our staff will only be able to serve the food we have provided and are unable to serve your drinks. Drinks waiters can be arranged for an additional charge.
Your responsibilities to the chef: Before the chef’s arrival your kitchen should be clean and tidy with clear work surfaces to a reasonable degree, we will always return it to the standard it was upon our arrival, or cleaner. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. Any faulty equipment should be removed from the kitchen prior to the dinner party. For the safety of our chefs, they must wear shoes at all times whilst in your property. They will arrive with shoe protectors, which can be worn at your request.
We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings may be issued against you.
If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events at short notice due to adverse weather.
The Customer shall be liable for any loss or damage to equipment or property provided by the Company or by its subcontractors that is not of fault of My’lkd. We will try to mitigate any losses as far as possible, and will pass on any charges at cost.
A claim that the services are not in accordance with the booking proposal will not be accepted by the My’lkd Ltd unless written notice is given to My’lkd Ltd within three days of the provision of the services, stating the grounds of the claim and enclosing any supporting evidence.
For product development and product creation, whilst every effort will be made, it is not possible to guarantee specific colours/Pantone of food with many variables affecting this. Property, title and ownership of all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until such time as all sums of money owing by the Customer to My’lkd Ltd of any nature whatsoever shall have been paid. The risk in the goods or materials shall have been paid. The risk in the goods or materials shall pass to Customers upon delivery.
My’lkd is covered by public liability insurance to £5,000,000 and employers liability to £10,000,000.
My’lkd Ltd is a Limited Company, registered in England. Company Number: 14641744
My’lkd Ltd is independently inspected and regulated by the Food Standards Agency, and was awarded 5* in June 2023. Full inspection information is available here.
Any external hyperlinks contained within this website to external providers are clicked on at the sole discretion of the site visitor, and My’lkd Ltd cannot be held responsible for the availability, content, advertisements, or any other material of such websites.
Privacy – any information submitted via this website is automatically held directly within a secure google drive. Information is deleted 90 days after a completed booking. If a booking fails to materialise, information is removed after 21 days. In the collection and management of your personal data, we advise you that we comply with the current version of Act n° 78-17 of 6 January 1978 regarding information technology and individual rights, entitled “Information Technology and Individual Rights”, and EU Regulation 2016/679 of 27 April 2016 as of the date on which it took effect (hereinafter referred to as the “General Data Protection Regulation (GDPR)”).